FAQ: Frozen Shipping

Can you ship from the USA to elsewhere in the United States?

Sorry, at this time, Frozen on Time only ships from Toronto, Canada.

Do you handle large volume shipments / container shipping?

Frozen On Time offers full service small-lot shipping only.

Does Frozen on Time handle contract and fulfillment shipping?

Yes. If you have an ongoing need to ship small-lot frozen or chilled products, we can handle all of your shipping requirements quickly and efficiently.

What is the best way to keep products frozen while shipping?

The surest way to keep products frozen until they reach their destination is with the use of Dry Ice. Dry Ice is classed as a Hazardous Material. Read more about Dry Ice safe handling.

Why is shipping food to the USA often complicated?

As a result of changes in FDA regulations Shipping food products to the U.S.A. in particular has become more and more complicated in recent years. Governments and various International Agencies have put in place a multitude of regulations which must be followed exactly to ensure shipment clearance.

This F.D.A. Registration number must be provided, along with a highly detailed and properly coded description of all products with each shipment. This information must be provided to the proper agencies prior to the shipment arriving at the border.

How can I find out more about shipping to the USA?

You can visit the links below:

All Shipments

• Basic Customs Guidelines
• Ultimate Consignee ID Number
• Tariff Classification Required For All U.S. Shipments
  

Food Related Shipments

• FDA Registration and Prior Notice
  

Bio-Medical Related Shipments

• US Food & Drug Administration

Other Useful Links

• U.S. Customs & Border Protection
  
• USDA (United States Department of Agriculture
  Import Information
• Food Safety and Inspection Service
• USFDA (United States Food & Drug Administration
• U.S. Import Duty Information